5/04/2007

Failure to Communicate With Tech Support

Myspace Layouts


Tech Support: "I need you to right-click on the Open Desktop."
Customer: "OK."
Tech Support: "Did you get a pop-up menu?"
Customer: "No."
Tech Support: "OK. Right-Click again. Do you see a pop-up menu?"
Customer: "No."
Tech Support: "OK, sir. Can you tell me what you have done up until this point?"
Customer: "Sure. You told me to write 'click' and I wrote 'click'."
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Tech Support: "OK. In the bottom left hand side of the screen, can you see the 'OK' button displayed?"
Customer: "Wow. How can you see my screen from there?"
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Caller: "I deleted a file from my PC last week and I have just realized that I need it. If I turn my system clock back two weeks will I have my file back again?"
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There's always one. This has got to be one of the funniest things in a long time. We think this guy should have been promoted, not fired. This is an apocryphal, possibly true, story from the WordPerfect Helpline which was transcribed from a recording monitoring the customer care department. Needless to say the Help Desk employee was fired; however, he/she is currently suing the WordPerfect organization for "Termination without Cause." Actual dialogue of a former WordPerfect Customer Support employee. (Now we know why they record these conversations!):

Operator: "Joe Bloe, computer assistance; may I help you?"
Caller: "Yes, well, I'm having trouble with WordPerfect."
Operator: "What sort of trouble?"
Caller: "Well, I was just typing along, and all of a sudden the words went away."
Operator: "Went away?"
Caller: "They disappeared."
Operator: "Hmm. So what does your screen look like now?"
Caller: "Nothing."
Operator: "Nothing?"
Caller: "It's blank; it won't accept anything when I type."
Operator: "Are you still in WordPerfect, or did you get out?"
Caller: "How do I tell?"
Operator: "Can you see the C: prompt on the screen?"
Caller: "What's a sea-prompt?"
Operator: "Never mind, can you move your cursor around the screen?"
Caller: "There isn't any cursor. I told you, it won't accept anything I type."
Operator: "Does your monitor have a power indicator?"
Caller: "What's a monitor?"
Operator: "It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on?"
Caller: "I don't know."
Operator: "Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?"
Caller: "Yes, I think so."
Operator: "Great. Follow the cord to the plug, and tell me if it's plugged into the wall.
Caller: "Yes, it is."
Operator: "When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one?"
Caller: "No."
Operator: "Well, there are. I need you to look back there again and find the other cable."
Caller: "Okay, here it is."
Operator: "Follow it for me, and tell me if it's plugged securely into the back of your computer."
Caller: "I can't reach."
Operator: "Uh huh. Well, can you see if it is?"
Caller: "No."
Operator: "Even if you maybe put your knee on something and lean way over?"
Caller: "Oh, it's not because I don't have the right angle - it's because it's dark."
Operator: "Dark??"
Caller: "Yes - the office light is off, and the only light I have is coming in from the window."
Operator: "Well, turn on the office light then."
Caller: "I can't."
Operator: "No? Why not?"
Caller: "Because there's a power failure."
Operator: "A power... A power failure? Aha, okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in?"
Caller: "Well, yes, I keep them in the closet."
Operator: "Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from."
Caller: "Really? Is it that bad?"
Operator: "Yes, I'm afraid it is."
Caller: "Well, all right then, I suppose. What do I tell them??"
Operator: "Tell them you're too f*%ing stupid to own a computer!!!!!"

7 comments:

Hale McKay said...

I think the guy's got a case!

Jack K. said...

I saw the last one about a year or so ago. At that time it was purported to be an interaction between a consumer and tech support at MicroSoft.

Whatever, some folks are too f*%ing stupid/dense/uninformed/untrainable to be anywhere near a computer.

tee hee

cathy said...

yesterday I would have scoffed at this guy but that was before I absent mindedly put toothpaste on a bic razor. oh the shame!

Serena Joy said...

I'm glad you all enjoyed it. Toothpaste on a Bic, Cathy? LOL.

Hale McKay said...

Cathy ... and shaving cream on your toothbrush too?

Hale McKay said...

I shouldn't talk! Only this morning I caught myself putting the tea kettle in the fridge and left the milk on the stove!

Jack K. said...

How about putting sugar, water and a tea bag in a cup, placing the cup in the microwave and walking away without starting it?

About once a week should do it. tee hee.